Contact Center Agent

  • Company:
    SP Plus
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    3 hours ago
  • Category:
    Customer Service

Basic Function -The Contact Center Agent handles a high volume of calls and emails with the highest degree of courtesy and professionalism in order to resolve customer issues; which include customer questions, complaints, and inquiries. All of the customer interactions are logged into a log database and the log activity is reviewed on a daily basis. The Contact Center Agent offers alternative solutions when appropriate with the objective of retaining customer’s satisfaction. The Contact Center Agent handles business transactions in connection with the activation of new customer accounts on a computer terminal. The Contact Center Agentcommunicates with customers using web-based tools and demonstrates proficiency in typing and grammar. The CSR will make financial decisions to protect/collect revenues and adjust customer accounts.Hours: 10:30am-7pm Monday through Friday. Some weekends may be required as needed.MAIN RESPONSIBILITIES Manage multiple tasks at a timeDeliver exceptional client service via telephone and emailConduct detailed research and address customer inquiriesProvide quality service by comprehending procedures and product knowledgeDocument data and customer service work on a daily basisPrepare activity reports to track performance across our customer baseTrack issues, and ensure timely delivery of solutions from support teamsComplete other duties as assignedMINIMUM QUALIFICATIONS1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction.High School Diploma or Equivalency; some college preferredAdvanced multi-tasking, problem solving and organizational skillsAbility to work in a fast paced work environmentPositive attitude and productive, professional and courteous mannerSuperior telephone etiquetteAbility to accomplish tasks in the most timely and efficient mannerStrong written/verbal communication and interpersonal skillsIntermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.