Senior User Researcher

  • Company:
    vista equity partners
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    7 hours ago
  • Category:

Are you a problem solver who thrives in an innovative and fast-paced environment? Cvent’s User Research team is looking for a Senior User Researcher to conduct compelling research for SaaS software in the events industry. Cvent’s UX team is leading the way towards shaping the $565B Event Technology industry. Millions of meetings and events around the globe use Cvent solutions. You will be an integral part of shaping experiences for venues, planners, and attendees using desktop and mobile applications. You will join fellow UX Designers and Content Strategists, all of whom value research-based insights as part of the iterative design process. Work closely with our Product and Engineering partners to deliver best-in-class technology solutions. You’ll be joining a global team of researchers who work collaboratively with people across the organization to create meaningful and thoughtful experiences. Sound like your next adventure? Come shape the future of meetings and event technology! What You Will Be Doing * Be a research thought leader in the broader UX organization * Plan and execute research to understand user problems and provide insights on how to solve them better * Collaborate with design, product management, data science, customer support, marketing, and sales to drive research initiatives and spur innovation * Apply research methodologies and user-centered design practices to conduct research in an iterative development environment * Drive changes in Cvent’s products based on a shared understanding of users’ needs * Work with fellow researchers to evolve research practices and emerging methodologies * Mentor junior researchers on research skills and methodologies What You Need for this Position * A fearless advocate of putting our users at the heart of the work * Demonstrated experience conducting qualitative and quantitative research at scale (including usability testing) * Solid knowledge of user-centered design principles * Passion for deciphering data into meaningful insights * Desire to drive continuous improvement and trying out new ideas * Sharp critical thinking and problem-solving skills * Flexibility in adapting research to changing conditions, requirements, and timelines * An excellent communicator who tells compelling stories drawn from research * Ability to see the big picture and drive research strategy for complex problems Experience and background: * Bachelor’s or Master’s degree in Human Computer Interaction or Human Factors, Psychology, User Experience, Design, Research, Business, or a related field * 4+ years of experience in User Research; B2B/SaaS experience is a plus At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics. Cvent maintains a drug-free workplace.#06022021