Member Services Reporting Advisor

  • Company:
    CVS Pharmacy
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 hours ago
  • Category:
    Customer Service

Job DescriptionCVS Health is looking for a Tableau Developer to create and maintain a self-service dashboard that will be used by Workforce Management and Operations to evaluate and analyze call handling performance. To be successful in this role you will need experience in developing, maintaining and managing Tableau driven dashboards & analytics and a working knowledge of Tableau administration/architecture. Responsibilities Develop dashboards visualizing a wide variety of topics across Customer Care call handling effectiveness (call volume trends, forecasting accuracy, staffing requirements and gaps, etc) Partner with stakeholders across Customer Care to understand data needs and define self-service reporting solutions Assist in data validation and data clean up as neededRequired Qualifications Must have at least 3 years of experience developing dashboards with 1 year of Tableau experience Must have at least 1 year of experience using advanced Excel features (pivot tables, embedded queries, macros, etc) Must have at least 6 months of experience working with SQL and relational databases Must have at least 6 months of knowledge of Tableau best practices in performance tuning and user-centric design, proactive alerts, etcPreferred Qualifications Background in Workforce Management and an understanding of key concepts and nomenclature Experience with Tableau Server and administration Experience analyzing structured and unstructured data using SQL Tableau Certification is a plus but not required Strong analytical skills and a solid understanding of Six Sigma or similar data analysis methodologies Strong written and verbal communication skills and ability to articulate complex solutions wellEducation Bachelor’s Degree or equivalent work experience requiredBusiness OverviewIts a new day in health bining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nations premier health innovation company. Through our health services, insurance plans and community pharmacists, were pioneering a bold new approach to total health. As a CVS Health colleague, youll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team.