Case Manager – Individual Scattered Sites

  • Company:
    Heading Home
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    3 days ago
  • Category:

Job Description


Job Title: Case Manager – Scattered Sites Individual Services

Reports to: Program Manager



The Case Manager provides case management to formerly homeless individuals and provides assistance and connection to services.  This Case Manager supports clients in remaining stably housed in apartments in a scattered site model. Using Motivational Interviewing and a collaborative approach, the Case Manager works with clients to develop and monitor individual service plans (ISP) which include educational, vocational, medical, life skills and housing goals. The Case Manager will also assist program participants to obtain resources and services as requested and/or needed to address barriers to housing as stated above including but not limited to CORI mitigation, credit repair, and assistance with financial applications.


  • Work with clients to develop Individual Service Plans (ISP) which include financial, mental health, physical health, legal, educational, vocational, and life skills goals.
  • Meet with clients regularly to review ISP progress and plan next steps;
  • Make referrals to community programs and assists clients in obtaining resources and services for areas on the client’s ISP and as needed to address barriers to independent living.
  • Develop partnerships and serve as a liaison with community based organizations, and attend meetings with such organizations as needed;
  • May assist clients in finding housing options;
  • Assist client with move-in transition supports, including but not limited to: furniture and furnishings assistance, budget support, and other resources and services as needed;
  • Document all interactions with clients utilizing appropriate reporting mechanisms, including our Health Management Information System/Efforts to Outcomes web-based data collection system;
  • Attend staff meeting, supervision, and trainings as required;
  • Attend the Community of Practice (COP) meeting a minimum of once per month;
  • Attend Motivational Interviewing training and puts the skills and techniques into practice with clients
  • Completes reports for program as needed;
  • Performs other tasks as requested by the Program Manager, Director of Individual Services or the Executive Director;
  • Observes all agency rules and policies.


  • Associate’s Degree and four years related work experience or Bachelor’s Degree with two years related work experience; Master’s Degree preferred
  • Experience with crisis intervention regarding issues such as homelessness, mental health, and substance abuse; housing barriers including legal, financial, psychological and criminal;
  • Knowledge and experience with service agencies and resources for homeless individuals and/or families;
  • Willingness to accompany clients as needed to appointments;
  • Willingness to work as part of a team to promote the goals of the agency;
  • Sensitive to the needs of the homeless, low income and diverse populations;
  • Ability to work in a busy, diverse team setting;
  • Excellent time management, organizational and communication skills;
  • Valid MA driver’s license and car required.
  • Must be able to occasionally ascend/descend stairs up to three or more sets, must be able to remain in a stationary position 50% of the time.
  • Able to communicate effectively, orally and in writing
  • Ability to work with computers to input and manage data;
  • Excellent organizational skills;
  • Ability to manage conflict
  • Knowledge of community resources a plus
  • Understanding of case management concepts and best practices
  • Ability to exercise good judgment
  • Ability to manage multiple tasks and crises
  • Ability to work independently and as a contributing member of a team
  • Ability to relate to persons of diverse backgrounds and functioning levels