Zurich North America is hiring multiple Service Contract Associate's to join our Vehicle Service Contract team! We are open to hiring talent in Central to Pacific time zones to work a shift between the hours of 7am – 8pm Central Standard Time.
Service Contract Associates are responsible for a variety of tasks:
Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims.
Determine applicable contractual coverage and most appropriate replacement/repair solution.
Work to have a timely resolution to claims by negotiating costs and labor hours associated.
Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
Basic Qualifications:
High School Diploma or Equivalent and 2 or more years of experience in the Automotive repair area
OR
Bachelor’s Degree and 1 or more years of experience in the Automotive Repair area
OR
Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the Automotive repair area
AND
Customer service experience
Experience with Microsoft Office
Preferred Qualifications:
Experience in auto industry areas of service repair, auto technology, parts department, machinist, powersports technician, service management or service advisor
Strong communication and negotiation skills
Ability to multi-task
Organization and time management skills
Experience with collaboration and working across work groups
ASE
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().