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Network Engineer III Job in United States Recruiting by Reliance Steel & Aluminum

Network Engineer III

🏢 Reliance Steel & Aluminum
📌 United States, United States, United States
💼 computer and mathematical
⌚ 4 days ago

🔖 Full Time

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JOB SUMMARY

The Network Engineer III is responsible for administration, monitoring, and support all aspects of the network infrastructure including deployment, operations, maintenance, and troubleshooting high complexity WAN/LAN/Switching/Routing issues. The Network Engineer III will design and create Layer 2/3 network architectures. In addition, the Network Engineer III will analyze current processes and procedures for possible improvement as well as develop and maintain documentation of their assigned environment. The Network Engineer III is the primary IT contact for Reliance business units and will provide escalation response for issues.

ESSENTIAL FUNCTIONS

Network Engineering - Knowledge of the architecture and typology of network, software, and hardware, including telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with other systems.

Assist the team with deployment, operations, and maintenance of Network technologies

Review existing technologies for vendor support and end-of-life information

Contribute to defining and designing systems and creating architectures

Ensure network and systems are operating efficiently and resolve any issues that arise

Support the deployment, testing, operations, and maintenance of Network technologies

Contribute to identifying migration path needs

Model solutions of varying complexities, and creates strategies that consider all aspects of the customer's requirements and problem

Innovates and works to resolve problems that are ambiguous

Frame the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community

Present unbiased positions to customer, and explains complex ideas in understandable term

Gain stakeholder buy-in, eliminates ambiguity, and ensures traceability to source requirements

Prior to commitment to change, considers impact and mitigates and addresses any issues

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

Demonstrate knowledge of routine techniques, skills, equipment, and procedures

Apply knowledge to identify and proactively responds to high complexity problems

Work to develop additional technical knowledge and skills

Administer, monitor, repair, and support all aspects of the Network infrastructure

Troubleshoot and correct high complexity problems that affect operation of the environment

Develop and maintain documentation of their assigned environment

Ability to anticipate problems; sees how a problem and its solution will affect other areas

Conducts analysis for possible improvements, prepares reports, and works on project implementation.

Provide support, troubleshoot, installation and configuration of routers, switches, SDWAN, firewalls, access-points, network management applications, datacenter fabric (spine and leaf), and related technologies

Evaluate new technology as potential solutions to address existing problems

Provide deployment, implementation and operation services of Cisco, Arista, Aruba, and Palo Alto

Support data, voice, and video traffic on a converged network. Conduct analysis to ensure productivity improvement and functionality of associated network services. Perform complex technical analysis of packet captures.

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

Serve as technical liaison with vendors

Pursues training and development opportunities; strives to continuously build knowledge and skills

Assist personnel in other RTS departments to resolve technical and/or application issues

Provide support, troubleshoot, monitor the network to support VoIP and related technologies

Other duties as requested

COMPETENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to:

Frame problems before trying to solve them

Seek advice from those who have solved similar problems

Follow up to ensure that the problem has been resolved

Document and disseminate identification and resolution of problems to avoid future redundant work efforts

Break down problems and identify all of their components

Provide insight into the root-causes of problems

Anticipate problems and is proactive in addressing them

Ask perceptive questions to seek optimal solutions

Involve the team in problem solving

Generate a range of solutions and courses of action with benefits, costs, and risks associated with each

Explore various sources for answers, and thinks outside the box to find options

Open to other's ideas to help develop solutions

Help others cultivate their problem-solving skills

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.

Able to:

Gather data and others' input when making decisions

Consider lessons learned from experience, differing needs, and the impact of the decision on others

Escalate decisions when appropriate

Balance analysis, insight, experience, and perspective when making decisions

Find solutions that are acceptable to diverse groups with conflicting interests and needs

Weigh pros and cons of each option before making a decision and moving forward

Can explain the rationale for a decision

Follow-up to ensure decision was implemented

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding, and responding to their needs.

Able to:

Provide service to internal and external customers to satisfy their needs and expectations

Listen to concerns and resolve reported issues effectively and promptly

Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the Service Now ticketing system

Commit to continuous improvement

Anticipate customer’s needs and move to effectively address issues

Establish relationship with customers providing education as appropriate

Deliver high quality solutions

Elicit feedback from customers

Assist in creating strategies to help the organization serve customers

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside or outside the organization.

Able to:

Establish rapport with co-workers easily

Work with others to achieve goals

Listen and respond constructively to other team members' ideas

Encourage and facilitate cooperation, pride, trust, and group identity

Foster commitment and team spirit

Be open with other team members about his/her concerns

Share his/her expertise with others

Acknowledges team members for their contributions

Provide assistance to others when they need it

Work for solutions that all team members can support.

Effectively persuade and influence team members to achieve goals

Seek to resolve confrontations and disagreements constructively

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to:

Facilitate between own functional area and areas below or above in the project stream as needed.

Set well-defined and realistic goals

Comply with established policies and procedures

Accept responsibility for mistakes

Take ownership of successful outcome of work assignments/projects through collaborative efforts with team

Minimize re-work

Seek out learning opportunities

Identify training needs and take action to obtain knowledge

Persistently push self and others for results

Help others

Provide consistency between projects

Allocate work were applicable

Anticipate and adjusts for problems and roadblocks

Is enthusiastic for the things he/she sees as challenging

Display a high-level of initiative, effort, and commitment towards completing assignments

Company Business Knowledge - Understands the company, its products and the business processes.

Able to:

Use broad Reliance business knowledge and integrates it into optimal technology solutions for business processes.

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

Able to:

Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)

Ask questions and summarize what was heard to prevent miscommunication

Present information in a concise and focused manner

Listen to others

Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner

Produce written information, which may include technical material that is appropriate for the intended audience

Share ideas and perspectives and encourages others to do the same

Keep others informed of new developments

Tailor communications to audience to have the desired effect

Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.

Able to:

Act in a proactive and achievement-oriented manner

Treat co-workers in a fair and equitable manner

Behave in a tactful, compassionate, and sensitive manner

Empower others by sharing information

Actively listen and clarify information as needed

Foster an atmosphere of open communication

Guide others toward goal accomplishment

Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations.

Share best practices and processes

Required Skills

Bachelor’s Degree or equivalent work experience in a related field required

5+ years’ experience in engineering and supporting large, enterprise class, multisite network deployments required

5+ years’ experience with deploying and supporting voice, video, and data in a multi-tenant environment required

3+ years’ experience with telecom/data carrier provisioning, billing, and troubleshooting procedures required

5+ years’ experience with QoS, BGP, MP-BGP, EIGRP, DMVPN, and SDWAN preferred

3+ years’ experience with software vendors such as Cisco Prime, Cisco ISE, SevOne, NetFlow, and Wireshark preferred

3+ years’ experience with current best practices in IT standards, principles, and security practices preferred

3+ years’ experience supporting a multi-facility environment preferred

Expert-level experience with Cisco routers and switches in a multi-VRFs environment required

Must be self-motivated and able to work independently, with minimal supervision and as part of a team

Detail oriented with excellent interpersonal communication skills

Required Experience

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