Clinical Consultant II, Surgical Synergy Hickory, NC Job in United States Recruiting by Taleo

Careers that Change Lives

Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value – and opens doors. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in sales that changes lives.

Business Description

Part of the Neuroscience portfolio, Cranial and Spinal Technologies (CST) is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. CST is comprised of four global businesses: Spine & Biologics, Enabling Technologies, intelligent Data Solutions (iDS), and China Cranial, Spinal, Orthopedics & Technologies.

This role will support our Enabling Technologies platforms, delivering an innovative portfolio which include robotics, navigation, intra-operative imaging, advanced energy devices, cerebral spinal fluid management and critical care.   

A Day in the Life

At Medtronic, the Clinical Consultant II, Surgical Synergy provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements.

This is a field-based role. 

 Responsibilities may include the following and other duties may be assigned:

•   Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
•   Represents Medtronic during technology-enabled procedures to provide technical assistance.
•   Maintain system hardware and software to maximize system performance.
•   Installs software and hardware upgrades.
•   Performs system preventative maintenance.
•   Provides telephone clinical support to customers.
•   Uses UNIX/LINUX commands to modify operating files.
•   Fulfills Software and Service Contract obligations.
•   Acts as the primary Medtronic customer liaison for repair and technical support issues.
•   Provides timely information to the district team regarding customer concerns, issues and market opportunities.
•   Provide service to customers per their individual needs.
•   Maintains familiarity with status of calls and issues at customer sites.
•   Reports necessary complaints and partners with CSM/NRC to ensure full resolution
•   Files weekly site visit and customer contact reports for service improvement purposes
•   Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
•   Provides a clinical resource for surgeons, clinicians and others being trained.
•   Updates customers on tips, shortcuts and suggestions, as appropriate.
•   Participates in in-house sponsored customer training at designated sites for both internal and external partners
•   Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
•   Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled            procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.
• Supports more complex, new image-guided products and applications to physicians and hospital staff.
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in-field experience.
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner
• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic