Support Services Representative

  • Company:
    TOPS Software
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    1 week ago
  • Category:

Job Description

We're TOPS Software. Our focus is simple: we are disrupting the property management industry, dazzling and winning new clients, showing our clients they are valued.

Our Success and Support Vision is likewise very simple: support our clients with solutions, service levels and interactions that immediately create evangelists, net promoters and raving fans.

This is a great opportunity to join our team. We're looking for energetic, hard working, fun-loving candidates to join TOPS Software as a Support Services Representative.


  • Implementation/Success Projects
    • Consulting
    • Data Migration
    • Provide Solutions
  • Utilize empathy, critical thinking, and problem solving; thinking outside the box to provide solutions to client reported concerns
  • Contribute to the production of knowledge/self-help content
  • Contribute to the adoption of the knowledge/self-help content
  • Assist team members in providing solutions to our clients
  • Support all clients using full suite of TOPS Products
    • Must learn legacy software to provide support for clients using legacy products
    • Must learn new flagship software to provide solutions to clients migrating from legacy products, and net new clients.
    • Must be aware of TOPS API and provide limited support to end users.
  • Fully document interactions with clients using ZenDesk ticketing software or Salesforce CRM/ServiceCloud
  • Assist other teams in inter-departmental projects
  • Assist Sales team with strategic demos
  • Assist Product team with product specification documents


  • Previous experience in one or more of the following: Client Success, Software Support, SaaS Implementation, Technical Support, Customer Service.
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Highly organized
  • Calm in stressful situations
  • Dynamic Personality
  • Problem solver
  • Ability to multi-task

Nice to Have

  • Background in Customer Success experience
  • Background in Client Success experience
  • Background in SaaS boarding
  • Background in SaaS Support
  • Experience with ZenDesk
  • Experience with Salesforce CRM / ServiceCloud

Company Description

TOPS Software, LLC is a market leader in the Residential Property Management industry, providing back-end accounting and property management solutions to an ever-expanding industry for the last thirty years.

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