MBI Staffing is seeking an experienced Senior Desktop Support Engineer to provide dedicated onsite support or remote office support as needed. For offices requiring a dedicated/onsite technician, this Senior Desktop Support Engineer will be assigned to be onsite and provides the skills listed below to the end-users based at that office. This role will also provide remote site support for locations within the region. What this job involves: Installation, maintenance, diagnosis, and repair of vendor products (IMAC services) Includes hardware and operating systems troubleshooting support Includes software support from key vendors (Microsoft, Adobe, etc.) Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of and acting on any problem causing deskside issues Adherence to established Company-IT support processes and service procedures Will ensure Company-IT policies are being followed on supported devices Responsible for asset and inventory tracking for all Company/Client equipment on site Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings Participate in corporate projects as assigned Will act as liaison to the IT organization Requirements Sound like you? Before you apply, this is what we are looking for: Have 5 to 7 years of experience working in a corporate business office Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role Strong client communication skills — will need to be able to support executives through general end-users Technical knowledge of the supported platforms as well as a working knowledge of hardware Win7/Win10 OS support Strong Mac OS X knowledge and troubleshooting skills (Mac certifications are a strong plus) 5+ years’ experience working with OS X in an Enterprise environment Knowledge of networking (CCNA/Network+ certification a strong plus) Working knowledge of Unified Communications Environments (Zoom, Teams, WebEx) Working knowledge of Wireless networks and how to troubleshoot them Working knowledge of Cisco switches and how they function, and how to troubleshoot network performance for end-users Office 2016/2019 Support Email flow support from Microsoft O365 to all Client provided devices End-to-end tablet support, such as Microsoft Surface, iPad, and Android devices Mobile device support, including (Android and iPhone) smartphones Location: Onsite required with some remote due to Covid — 4 Embarcadero Center, San Francisco, CA This is a long-term position MBI’s COMMITMENT TO YOU: Our job is to showcase our talented, professional candidates to globally recognized organizations where work/life balance is second to none! Our expert candidates solve the world’s problems–from every day to the epic, from the mundane to the monumental. MBI’s CORE: MBI’s foundation is built upon our commitment and passion for finding the best IT talent in the world and for matching that talent to our customer needs. MBI attracts highly skilled, quality people, and we expect a high level of commitment from all our team members to deliver quality work.