Senior Bicycle Mechanic (Part-Time)

  • Company:
    Trek Bicycle
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    General

Job Description

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us! What you'll do You'll be the secondary service writer at the shop, doing the vast majority of service writing two-to-three days per week. You'll also need to hold the service team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues. You'll work closely with the Service Manager to coordinate service appointments and assign work to the service team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. On the Service Manager's days off, you'll lead the above efforts. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop other employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success. The successful candidate for this role will have the ability to step into a bicycle tech role at times, and also serve as a bicycle sales guide for store customer when needed. What you'll bring to the team * A positive, pitch-right-in attitude and motivation to help every customer find what they need * Fantastic hospitality–a warm, approachable manner, great listening skills, and a drive to help in any way you can–even on the toughest, busiest days * Great leadership skills and the ability to motivate and develop future leaders * Ability to plan effectively and stay a step ahead of your shop's needs * 2+ years of bicycle service center experience * A commitment to delivering the best possible experience for every customer * An active learning engine and willingness to attend Trek Certified Service classes in Waterloo, WI * Proactive approach to staying up to date on industry changes and trends #trek