Print Support Specialist 23152

  • Company:
    Powelson Consulting
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    17 hours ago
  • Category:

Powelson Consulting powelsonconsulting.com View our Job Board! We are a third-party recruiting firm with a large variety of positions in many industries throughout all 50-states. Our clients are currently only located in the UNITED STATES. We currently DO NOT have C2C or VISA roles Summary Monitor printers remotely. Changing toners, clearing jams and confirming device is presentable (surface cleaning, etc). Also, addressing customer print issues when they arise. The proper candidate will be trained to execute all of this. Driving between buildings on campus is required. Transporting toner and consumables occasionally will be required. Driving will be reimbursed. The location where Ricoh CW sits is 755 Sycamore Drive, Milpitas, CA 95035 but will be driving within a mile to 225 East Tasman Dr. Cisco Systems, San Jose, CA 95134. Must be able to lift 25 lbs solo, some walking between buildings and on the floors of buildings. Some standing briefly at a printer to troubleshoot, etc. Any heavy lifting over 50 lbs will have assistance from a team member. There will be plenty of parking on campus at no charge. Masks currently required on campus. A weekly COVID-19 test required (paid for by Cisco) UNLESS vaccinated and willing to confirm to Cisco. Aside from the Ricoh background check Package B(includes driving records check) there is also a Cisco Background Check which is handled by client. ***Shift timings*** 8:00 am to 5:00 pm (Mon to Fri) Job Type:Temp to Engage Roles & Responsibilities Print Support Specialist I.MS Ops Position Description: August 2021 WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS – Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level- Requires internal contact within department and with other corporate personnel, and external contact with customers, agencies, vendors, etc.- Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems- Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 20 lbs. (e.g., papers, books, files and small parts, etc.)- Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination Driving to buildings on campus Daily support of network and workstation printers Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary Keeps the customer up to date on the progress of problem resolution Provides end users with detailed remote access knowledge and documents complete trouble shooting information Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager Responsible for on-site hardware & consumables inventory Responsible for printer procurement as required by the customer Responsible for printer hot swap inventory Documents and reports all fleet meter reads Maintains printer fleet tools/databases Drives to various buildings on campus Preferred Qualifications Minimum Qualifications QUALIFICATIONS (Education, Experience and Certifications) Typically requires: High School Diploma (or equivalent) with additional education preferred IT Help Desk Support experience (application & hardware support) (preferred but not necessary) Technical Training & Certifications (preferred but not necessary) Excellent customer service skills Good project management skills and ability to prioritize tasks Strong technical knowledge of network and site-specific printers, and company products POSITION PROFILEResponsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service. Documents all service calls and escalates serious problems to a Customer Service Technician and, as necessary, to the Service Delivery Fleet Manager. Works to ensure that the service level agreements between the customer and RICOH are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables Required Skills printermonitor Work Authorization US Citizen Green Card Certifications & Clearance Requirements Not Required Benefits Healthcare Dental Eye Care Dental Medical