Patient Care Coordinator / MA

  • Company:
    Grace At Home
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    5 days ago
  • Category:

Job Description

Job Title: Patient Care Coordinator- Triage Role

Level/Salary Range:


Full Time

Job Description

A Patient Care Coordinator (PCC) or MA facilitates the delivery of care by the Provider. PCC’s are liaisons to the patient/family/caregiver; works with the Provider's direction and orders to provide quality healthcare for the home bound or home limited patient. Listed below are the following responsibilities for this role.

Triage- T

Support- S

Primary Duties/Responsibilities:

o Answer phone calls/messages from or pertaining to Grace At Home patients. T

o Complete daily follow-up sheets including ordering of labs & tests, referrals, ordering of DME equipment. S

o Phoning in prescription refills. T

o Order any acute imaging/labs for Provider. S & T

o Provide support to designated provider in all patient care areas. S & T

o Management of required signature documents. S & T

o Processing of all completed documents (including outgoing faxes). S

o Track outgoing referrals to home health agencies. S

Other Duties:

o Communicating & collaborating with other PCC to assure all work completed. S & T

o Updating and maintaining good working relationships with co-workers. S & T

o Updating resource information. S & T

o Maintaining good working relationships with Facility staff. S & T

o Maintaining good working relationships Home Health Agencies. S & T

o Keep workspace within HIPPA compliance. S & T

o Communicate daily with Provider to encourage delivery of comprehensive care plan to each patient within the team and expedite work- flow to facilitate Providers ability to see patients. S & T


o Check EHR email (approximately every 2 hours). Follow up on requests timely. S & T

o Answer all incoming phone calls if possible. Check voicemail every hour and return phone calls within 2 hours. Voice Mail should be cleared out up to 4pm phone calls daily. (Only Voice Mail received after 4pm should be left to the following business day). T

o Reconcile completed signature paperwork. S & T

o Return all signed home health documentation within 1 business day of completion by provider. S & T

o Correspond with Providers & Medical Director to assure timely completion of all needed signatures & forms. S & T

o Check external e-mail daily and respond/handle appropriately. S & T

o Complete all follow-up sheet labs, imaging, tests, orders and prescriptions on the day after visit /one business day (or day after chart completion). Referrals should be made within 2 business days. S

o Schedule follow-up patient appointments (on your Providers patients) daily. S

o Acquire any medical records, as requested by your Provider or determined by a reported Hospital Discharge or ER visit within 1 business day. S & T

o Run INSPECTS for Providers on any new patients and/or patients that are currently on narcotics for the next day’s schedule. S

Company Description

GRACE AT HOME is a faith based company that delivers primary care house calls to the homebound and the home-limited. From routine checkups to lab work, x-rays, EKGs and ultrasounds, Patients receive expert care, all from the comfort and safety of their home. Our care providers are highly qualified, well-trained primary care physicians, nurse practitioners and physician assistants who work closely to develop comprehensive, individualized care plans for each patient.