Member Experience Ambassador Job

  • Company:
    BJ's Wholesale Club, Inc.
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    14 hours ago
  • Category:
    Customer Service

BJ s Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we’re a multibillion dollar operation with more than 200 clubs in 17 states from Maine to Florida.While our Members know us for helping them save up to 25% off grocery prices every day, our Team Members  love us for providing a supportive and engaging workplace that’s committed to developing great talent.If you’re a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you. BJ’s offers a fast-paced, team environment with great training opportunities and competitive salary and benefits packages to help you  succeed.MEMBER EXPERIENCE AMBASSADORJob SummaryResponsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Major Tasks, Responsibilities, and Key AccountabilitiesDelivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.Reviews and maintains the AP Alert Binder according to AP standards.Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and notifies front line to immediately rectify the situation.Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.Ensure the execution of the repack awareness guidelines by inspecting known repack articles.Monitor member and visitor traffic entering and exiting the clubResponds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.Maintains high standards of safety for members and team members.Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.Processes empty water jug return vouchers to members.Maintains all club policies and procedures.Performs other duties as assigned, including working in other departments as needed.Regular, predictable, full attendance is an essential function of this job.QualificationsStrong interpersonal skills and an attention to detail are required.Basic math skills preferred.Ability to use a smart handheld device.Must successfully complete required training and certification processes.Must be employed with the company for at least 6 months.At least 18 years of age.Environmental Job ConditionsAll the time is spent standing and moving about on hard surfaces.Will at times require bending, pulling, reaching, stooping and climbing ladders/step stools.May require occasional lifting up to 30 lbs.Exposure to both indoor and outdoor temperatures.This information indicates the general nature and level of work performed by Team Members in this role. It is not designed to contain a complete inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.BJ s Wholesale Club is committed to a policy of equal employment opportunity for all qualified team members and applicants for employment without regard to race, religion, color, sex, sexual orientation, age, ancestry, national origin, physical and/or mental disability, genetic information, atypical cellular or blood trait, marital and/or familial status, pregnancy, gender identity and expression, military or veteran status, or any other characteristics protected by applicable law.