The support technician is responsible for resolving hardware and software issues associated with desktop/laptop PCs, peripherals, and Microsoft Servers. The technician must be able to work independently with minimal supervision, be self-motivated, and work well in a tight-knit group.
Core competencies – broad background in AD and MS2012/2019 servers. To be successful, an applicant should have in-depth experience with distributed file system replication (DFSR); advanced file server permissions delegation and rights management; Group Policy (GPO); advanced OU management; and scripting (VBScript or PowerShell). Experience with VMware ESX, virtualization analysis, and consolidation activities are a plus. Experience in network attached storage (NAS) and Storage Area Network (SAN) technologies such as EMC / NetApp / Dell is desired.
Experience with cloud based technologies such as Azure enterprise admin, Office365 admin, AWS, VOIP, etc is a big plus!
Responsibilities will regularly include scheduled on-site visits, remote sessions and support, short-term projects, after hours on-call rotation, and occasional emergency support. The IT Support Technician is expected to remain professional and courteous while in contact with clients. Must be able to deal with the occasional high-stress situation in a calm manner.
Communication: clear, concise, and professional communication with end users and decision makers alike is a must. Proper telephone presence is crucial.
Team player: is willing to work with other team members and contribute in knowledge transfers, ask questions of other team members, etc.
Love tech: you’ve really got to enjoy working in tech and want to grow in knowledge and expertise. This will make you valuable to us and our clients.
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