Implementation Specialist

  • Company:
    Civica North America, Inc.
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    5 days ago
  • Category:
    Technology

Job Description

About the Role:

This is an exciting opportunity for a Software Implementation Specialist to join Civica and work within our ERP Software products, which includes finance, payroll, utility billing, court and tax. By joining us you will be able to participate in interesting and challenging projects. Civica is looking for someone who has excellent problem solving skills, technical competency, while providing outstanding customer service and building rapport to our customers.
Job Responsibilities:

• Installation, implementation, training and configuration of Civica Authority products

• Managing delivery plan, client expectations, scope of project and administrative project tracking

• Guide customers through necessary configuration setup, administration and maintenance of software

• Analyze customer business process and apply Civica software solutions

• Liaison between client and Civica team to ensure a successful implementation

• Provide education and training to existing clients

• Create user documentation

• Travel to client location

• Performs other duties as assigned

Qualifications:

• Bachelor’s degree in accounting, computer science, information technology, quality assurance is strongly preferred

• Team player with strong organizational skills including the ability to build effective relationships internally & externally

• Knowledge of and/or experience in governmental accounting

• Excellent analytical and problem solving skills

• Strong verbal and written communication skills

• Ability to prioritize and complete multiple tasks in a fast-paced, client focused environment

• Presentation and training experience

• Superior customer service skills

• Flexibility and willingness to assume new duties and responsibilities

Company Information:

Civica is a Civica Group Company. Civica is an international market leader in specialist IT systems and business process services for the public sector. Civica is a full-service computer consulting, software development, and systems integration company, committed to providing complete and well-supported solutions to meet the needs of its clients. Civica provides an excellent benefit package for full-time employees, including medical, dental, vision, short term and life insurance, and a 401k plan. Civica will not discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, gender identity, or national origin.

Job Type: Full-time

Company Description

Company Information:
Civica is a Civica Group Company. Civica is an international market leader in specialist IT systems and business process services for the public sector. Civica is a full-service computer consulting, software development, and systems integration company, committed to providing complete and well-supported solutions to meet the needs of its clients. Civica provides an excellent benefit package for full-time employees, including medical, dental, vision, short term and life insurance, and a 401k plan. Civica will not discriminate against any employee or applicant for employment because of race, religion, color, sex, sexual orientation, gender identity, or national origin.