Hospitality Director

  • Company:
    Chick-fil-A-Franchise
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    1 day ago
  • Category:
    Restaurants,Hospitality

Chick-fil-A is looking for an enthusiastic individual to join our Director Team! This person will be the innovator, and master mind behind ensuring all of our guest receive world-class service each and every visit. Job responsibilities include, but are not limited to: 

  • Work alongside Director of Operations and Director of People to build our Chick-fil-A Colonial Heights Hospitality Promise using the hospitality framework document
  • Lead Hospitality Project Teams 
  • Attend and contribute to all Leadership Meetings
  • Monitor Customer Experience Metrics and provide action plan for maintaing metrics in the top 20% of chain. 
  • Partner with Training Director on-boarding of new hospitality team members, and on-going training of current team. 
  • Coach behaviors of FOH shift supervisors & front of home team members
  • Align daily practices of the Front of Home Team with the vision & values of the restaurant
  • Set team goals, share the score visually and celebrate the wins
  • Monitor Hospitality team labor
  • Develop, Maintain, Oversee & Adjust Front of Home systems that enable hospitality team members to achieve organizational goals
  • Ensures Chick-fil-A quality & hospitality requirements are being met all day, every day.

·   Identify potential leaders and help them develop and grow both Operationally and Relationally

·   Hold 1-on-1 meetings with Front of Home Shift Supervisors

·   Maintains weekly schedule for Front of Home

·   Hold Front of Home Shift Supervisors accountable for commitment to their job descriptions