General Manager for Orange County Hotel

  • Company:
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    17 hours ago
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A major branded hotel in Orange County is looking for an enthusiastic, hands-on General Manager to join our team of professionals dedicated to providing exceptional service and making a great impression on our guests and the community. Our GM is responsible for all aspects of hotel operations including day-to-day management of staff and guest satisfaction. Were seeking an ambassador for the hotel and the brand, someone who will provide leadership and strategic planning, and who will complement our culture of customer-driven service and quality in the industry. Working in partnership with hotel owners, stakeholders and other professional staff, our General Manager ensures that we provide excellent customer service and maintain our reputation as the industrys best. Job Responsibilities: Oversee operations functions of the hotel Ensure full compliance to hotel operating controls, SOPs, policies, procedures and service standards Lead all key property issues including capital projects, customer service and refurbishment Handle complaints and oversee service recovery procedures Manage ongoing profitability of the hotel, ensure revenue and guest satisfaction targets are met and exceeded Closely monitor the hotel business reports daily and make decisions accordingly Ensure monthly financial outlooks stay on target and are accurate Work with department heads daily to ensure consistent, seamless operations Handle corporate clients and participate in new client acquisition Responsible for OSHA compliance and all additional safety issues of hotel operations Requirements Job Requirements: 2 + years of experience in a hotel GM role 2 + years degree from an accredited university in Business Administration, Hotel Management, or related major preferred Ability to work in a fast-paced environment with frequent interruptions Excellent communication and interpersonal skills Ability to interact with and manage different personality types