Customer Service Risk Department Representative

  • Company:
    Electronic Merchant Systems
  • Location:
  • Salary:
    negotiable / monthly
  • Job type:
  • Posted:
    4 days ago
  • Category:

Job Description

  • Generate Positive and Professional Attitude
  • Responsible for Answering and Returning Merchant Calls
  • Assemble Documents – for Held Merchant Accounts
  • Type and Prepare Retrieval Letters for Merchant’s
  • Daily Monitoring and Notifying of Held Merchant Accounts
  • Reviewing Merchant Documentation to Verify Legibility
  • Preparing Merchant Account Holds for Review
  • Scanning Chargeback Documentation
  • Stamp and Mail Chargeback Related and Miscellaneous Items
  • Decision Making – On a Regular Basis, Exercises Good Judgment and Assumes Responsibility for Decisions, Having a Positive Impact on Merchant’s

Company Description

Established in 1988, Electronic Merchant Systems has grown to become a leading provider of payment processing services. We process and safeguard many types of electronic payment transactions including all major credit cards, debit cards, EBT, stored-value, and electronic check services. Our customers receive unparalleled 24/7/365 service that has been the foundation of our payment processing organization. We service tens of thousands of retail, Internet, and start-up businesses nationwide.