Customer Service and Support Representative- Inside Sales

  • Company:
    Professional Pump, Inc
  • Salary:
    negotiable / monthly
  • Job type:
    Full-Time
  • Posted:
    1 week ago
  • Category:
    Business

Job Description

We are seeking an Inside Sales-Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • Provide service part quotations and process incoming orders.
  • Handle customer inquiries, pump and parts requests, and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Input and process customer quotes and orders thru our Prophet 21/Activent System

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Ability to work with numbers in terms of pricing and discounting customer quotes.
  • Experience with the Prophet 21 distribution System is a plus.
  • Ability to work independently and within a team.
  • On time, reliable, excellent attendance record.

Company Description

Professional Pump is one of the leading mid-west distributor of pumps, mechanical sealing products , tanks, and rotating equipment repair. We are based in Belleville, Michigan. We specify, sell and provide service and engineering for world class products including ITT-Goulds, John Crane Mechanical seals, Warren Rupp, Pulsafeeder, Roper, Tuthill, Dekker Vacuum and Kaeser Omega Blowers to name a few. We back up our sales with a full service pump repair and machine shop with both in-house and on site service capabilities. We are considered by most to be one of the top pump providers in the region.