Professional Pump, Inc
negotiable / monthly
We are seeking an Inside Sales-Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
- Provide service part quotations and process incoming orders.
- Handle customer inquiries, pump and parts requests, and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Input and process customer quotes and orders thru our Prophet 21/Activent System
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to work with numbers in terms of pricing and discounting customer quotes.
- Experience with the Prophet 21 distribution System is a plus.
- Ability to work independently and within a team.
- On time, reliable, excellent attendance record.
Professional Pump is one of the leading mid-west distributor of pumps, mechanical sealing products , tanks, and rotating equipment repair. We are based in Belleville, Michigan. We specify, sell and provide service and engineering for world class products including ITT-Goulds, John Crane Mechanical seals, Warren Rupp, Pulsafeeder, Roper, Tuthill, Dekker Vacuum and Kaeser Omega Blowers to name a few. We back up our sales with a full service pump repair and machine shop with both in-house and on site service capabilities. We are considered by most to be one of the top pump providers in the region.