Customer Community Program Manager (United States)

  • Company:
    Cornerstone onDemand
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    6 hours ago
  • Category:
    Customer Service

As a Customer Communications & Community Program Manager, you will drive customer awareness, adoption, and engagement with Cornerstone by delivering meaningful, timely communication through engaging channels.In partnership with internal stakeholders around the globe, this role will support programs and processes to enhance the customer experience.In this role you + Manage an ongoing operational plan for all customer communities+ Day to day community management including monitoring, moderation, reporting, internal adoption/promotion+ Assist with creation, conception, and presentation of the Customer Community strategy+ Coordinate and execute engaging and informative customer messaging delivery through our various messaging channels.+ Use new and existing communication channels to minimize customer effort and make it easy for customers to do business with Cornerstone.+ Collaborate cross-functionally with key stakeholders across the organization and around the globe to make it easy for our customers to do business with Cornerstone.+ Develop and manage structure and processes for internal accountability amongst department leaders and other stakeholders.+ Set and track KPIs (key performance indicators) on a monthly, quarterly and annual basis. Report KPIs to internal stakeholders.+ … and being the strong performer that you are, you will be willing to take on additional responsibilities as neededYou’ve got what it takes if + Have a , Marketing, or Business+ Have 2+ years’ experience in community administration+ Experience with either the Cornerstone or Saba Cloud solutions+ Executive effectively across multiple projects and achieve results+ Have outstanding written and verbal communication skills + Experience working with customers and a demonstrated understanding of their needs and experience+ Confident, motivated and eager team player with a combination of creative ability, operational brilliance, and the ability to inspire action through others+ Proactive, curious mindset, that enjoys working and helping with a team+ Have a bias towards action and can manage your time and priorities+ Experience in SaaS and/or Talent Management, preferredEqual Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected]