The Cage/B Connected Representative is responsible for providing superior service to both the internal and external customer. Work requires superior communication and judgmental skills, as the position is called upon to interact frequently with high-limit customers and make decisions regarding extensions of complimentaries. The incumbent is also responsible for performing varied cashier functions in a pleasant, efficient and honest manner.(These function are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.Opens check-cashing cards (requires making credit inquiries).Cashes checks, money orders, cashier checks, coins or chips for customers and employees.Handles large amounts of money, accounting for total funds received throughout the day and at the end of each day.Exchanges foreign currency, cash coin, handles employee pay advances, exchanges coin, tokens or gaming chips for customers.Effectively explains loyalty program structure and how to qualify for different levels of complimentary services and/or goods.Performs numerous telephone functions to and from central credit, other casinos, and departments within Pinnacle Entertainment, Inc.Maintains accountability over a cashier drawerWorks closely with Executive Hosts and VIP Gaming Services to ensure superior guest satisfaction.Greets Player’s Club guests in a courteous and friendly manner and explains amenities and features.Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.Works closely with Executive Hosts, VIP Gaming Services, and Player’s Club to ensure superior guest satisfaction.Responsible for resolving customer service issues, concerns, or problems to ensure optimal guest satisfaction and has the resiliency to deal with difficult customers.Performs related duties and responsibilities as required.(Related education and experience may be interchangeable on a year for year basis)These skills and abilities are typically acquired through a high school education or equivalent and a minimum of one year of administering and communicating casino player-tracking programAbility to maintain all Regulatory licenses within assigned state of employmentMust successfully pass background checkMust successfully pass an alcohol and drug screeningUnderstanding of property and department policies and procedures.Thorough knowledge of player-tracking system(s) and comprehension of actual and theoretical player value.Ability to use all equipment associated with the position including player-tracking system, AS/400, computer keyboard, telephone.Ability to review and comprehend player tracking screens, reports, and all other necessary information and documentation.Ability to communicate effectively with customers and all levels of employees.Ability to observe and direct actions of subordinates.Ability to effectively and efficiently move around all work areas.Ability to balance bank at end of shiftAbility to identify and accurately cash different denominations of cash currency, checks, direct mail offers, etc.The truly unique entertainment complex, Belterra Park Gaming, features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.Belterra Park Gaming6301 Kellogg Rd Cincinnati, OH 45230Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.Corporate MissionWe, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers’ wants.Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.Company VisionBoyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.