Our in-house Customer Care Center is being built from the ground up with inspiration to improve the car buying experience and foster a friendly, competitive environment. Everyone on our must team strive to maintain a positive attitude and high motivation because we’re all working together to accomplish a unique goal. Our aspirations for this department include impressive response times, timely follow ups, the use of creativity to overcome issues and satisfied customers.
Our Beliefs: We believe in part-time hours with full time pay. We believe that diligent effort should directly result in larger paychecks. We believe in growing new managers and promoting from within. We believe that good ideas come from everywhere so there are frequently opportunities to contribute your ideas and work on special projects.
Why we’re special: If you’re familiar with the automotive industry you know that almost every dealership in the country has a call center to help answer phone calls and internet inquiries, but ours has a twist. We’re one of the oldest dealers in Arizona. So, what does that mean for our staff? It means we have a significantly larger customer base than your average BDC! Due to the heavy flow of inquiries and their subsequent follow ups, our employees must stay involved and engaged all day and work as a team to manage the workload. We are very process oriented to make sure every customer gets a high level of support and you’ll always know the best course of action in any situation. You’ll also get a paid day off for your birthday and other benefits like great employee discounts in our service department.
Pay: While there is an hourly base pay for this position, a bulk of your paycheck should still be directly based on your efforts. As there is no cap on the commissions you may earn, this job is definitely geared towards actively aggressive workers who can stay motivated and manage their time well.
Basic requirements: The ability to handle a minimum of 100 calls (this includes inbound and outbound) during a 6 hour shift, a great phone voice (complete understanding and use of the English language and clear enunciation), confidence and ease when speaking with customers, finely tuned time management and organizational skills, the ability to quickly write professional and grammatically correct emails, general computer literacy and the ability to swiftly pick up new computer systems, specifically CRM tools.
Multilingual persons are highly encouraged to apply. Our most successful employees possess excellent time management skills, the ability to write quickly and professionally, and adapt quickly to new technologies. We prefer at least one year of professional sales, phone, or customer service experience. If this sounds like the opportunity for you, please complete the application.
Flexible work schedules of 8am – 2pm or 2pm -8pm Monday – Friday with alternating Saturdays.