Associate, Senior Dental & FSA Services
Headquarters Office, 625 State Street, Schenectady, New York, United States of America
Thursday, July 1, 2021
Be a part of the transformation at MVP Health Care®. MVP Health Care is a nationally-recognized, regional not-for-profit health insurer. We care for more than 700,000 members across New York and Vermont and are powered by the ideas andenergy of more than 1,700 employees.We employ talented people with diverse backgrounds and experience-tech people, numbers people, even people people-to make health insurance more convenient, more supportive, and more personal. If you're ready to join a thriving, mission-driven company where you can create your own opportunities-it's time to make a healthy career move to MVP.
Provides assistance to Supervisor and helps monitor daily activities of the team. Acts as content expert and handles any workflow issues related to customer care center or claims processing in the Supervisors absence. Back up for Supervisor when unavailable or on PTO. Familiar with claims processing standards to meet Regulatory Compliance Requirements. Familiar with Customer Care metrics for ASA, Abandon Rate and Service Level. Responsible for training new hires and mentoring seasoned employees if needed. Acts as liaison to question from internal departments. Senior will provide feedback to supervisor concerning daily activities or, issues in department. Ensures teamwork workload is running effectively. Review's quality control appeals and assists examiners in dispute process if necessary. Maintains Departmental Email Inbox. Manages Manual Eligibility Reports. Assist Customer Care Center when appropriate. Process member/provider refund checks. Send and track overpayment letters. Liaison between QA dept and examiners, distribute audit errors, track responses, appeals and return to the QA department timely. Assists supervisor with identifying training, process improvement, and procedure clarification to meet and/or exceed quality and productivity goals and Call Center goals. Other duties as assigned.
Minimum Education: 2 year college degree or directly related business experience.
Minimum Experience: One year claims experience. Customer service experience preferred.
MVP Health Care is a nationally recognized, not-for-profit health insurer caring for more than 700,000 members in New York and Vermont. Committed to the complete well-being of our members and the communities we serve, MVP makes health insurance more convenient, more supportive, and more personal. We are powered by the ideas and energy of more than 1,700 diverse, employees from all backgrounds, committed to having a positive impact on the health and wellness of everyone we serve. MVP Health Care is an Affirmative Action/ Equal Employment Opportunity (PDF). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis, e.g., Pay Transparency (PDF), and the EEO is the Law Poster and Supplement protected by applicable federal, state or local law. Any person with a disability needing special accommodations to the application process, please contact Human Resources at email@example.com
Please apply and learn more – including how you may become a proud member of our team.