Applications Specialist

  • Company:
    Transfinder
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    8 hours ago
  • Category:
    Technology

Overview As a member of the Training team in the Client Services Department, the Applications Specialist works closely with new and existing clients, providing customized and detailed training across all Transfinder products. They work closely with Client Project Managers, Client Relations and Support Services teams, collaborating on projects and providing status of open projects. Responsibilities Promote an atmosphere that encourages collaboration, optimism and dedication. Work with Client Project Manager to customize a training plan to suit the needs of clients at various skill levels, and ensure that the training plan is meeting the clients needs and goals. Conduct one on one training sessions remotely, via web-based meeting applications, on all aspects of software. Lead training webinars available to all current clients. Teach multi-day Transfinder University classes to all levels of users. Travel to client locations for on-site group training. Lead training seminars during Transfinders Annual Client Summit. Maintain clear, complete, and accurate documentation related to all training activities including tracking time spent on client and department-related activities in a CRM. Collaborate with other training team members to develop new and updated training materials. Contribute to the growth of the department and the company by participating in special projects. Contribute to the development of course materials for Transfinder University. Triage client software issues and troubleshoot or escalate as necessary. Requirements Bachelor’s Degree. 4+ years experience in a related field, such as software implementation, technical training, or software support. Training experience, preferably with software through web-based applications. Outstanding interpersonal skills, with a commitment to exceptional customer service. Highly organized and self-motivated. Excellent verbal and written communication skills. A talent for working in a team environment while contributing creative ideas. Ability to learn new software and procedures quickly and independently. Experience with Microsoft Office Suite and CRM software.