Zendesk Admin & Ai Specialist (Bogotá)

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing general player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Position

We are looking for a Zendesk Admin & AI Specialist , a position focused on Zendesk and to efficiently manage and optimize Zendesk workflows, queue management, and AI integrations while collaborating with cross-functional teams to enhance customer support operations.

Experience / Qualifications

• Zendesk Certified Administrator (required)
• Expertise in Zendesk automation, triggers, and queue management
• ...