Zara Covent Garden Customer Experience Manager

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

• Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
• Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
• Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
• Drive all omnichannel experiences, ensuring seam...