Workforce Analyst / Lead

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

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Qualifications

• College Degree any course
• 2-3 years experience in Workforce Management
• Experience with forecasting and scheduling
• Experience in handling all LOB (Email, chat and voice)
• With supervisory experience handling RTA or Workforce Analyst

Job Role

• Supervise and guide Workforce Analysts in forecasting, scheduling, and real‑time monitoring
• Develop and maintain accurate short‑term and long‑term workforce forecasts
• Oversee staffing plans, capacity planning, and resource allocation
• Monitor real‑time operations to ensure service level targets (SLAs) are met
• Analyze historical data and trends to improve ...