WFM Manager - Real-Time Workforce Planning & Forecasting

ibex is seeking a Workforce Manager to oversee workforce planning and intraday management for call queues in the Philippines. The ideal candidate will collaborate with leadership to ensure effective staffing and resource allocation.

Your role includes developing schedules, analyzing call volume, and implementing operational improvements. Strong experience in call center management and proficiency in WFM tools are essential.

This position offers opportunities for creative input and leadership in a dynamic environment.