WFM Analyst – Scheduling, Forecasting & SLA Optimization

Trip.com is seeking a Workforce Management Analyst in Kuala Lumpur to support service level and efficiency targets. The role involves monitoring workforce operations, making real-time suggestions, and developing forecasting models to optimize scheduling.

The ideal candidate is fluent in English and Malay, possesses excellent communication skills, and can handle high-pressure situations. The position offers career growth opportunities, flexible work arrangements, and company-sponsored events.