Vulnerable Customer Agent

Vulnerable Customer Agent

Location: Hybrid - Kilmarnock
Salary: £26,000 per annum
Hours: Monday - Friday, 8am - 4pm or 9am-5pm

Pertemps are currently recruiting for Vulnerable Customer Agent to join a growing and supportive organisation based in Kilmarnock. This is an excellent opportunity for individuals who are passionate about customer service and want to make a real difference in people’s lives every single day.

This is not your average contact centre role. You’ll be supporting customers who may be facing challenging personal or financial circumstances, helping them find realistic and sustainable solutions in a supportive and empathetic environment.

The Role:

As a Vulnerable Customer Agent, you’ll manage a variety of inbound and outbound customer interactions across phone, email, live chat and written correspondence. Every conversation is different, and you’ll play a key role in helping customers feel listened to, understood a...