VP, Service Performance & Insights - Group Retail
Uob Kay • singapore, singapore • Posted June 09, 2026
About the Role
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Role Purpose This role is responsible for driving visibility and accountability over service performance and issue management across Group Retail. The incumbent plays a central role in tracking service KPIs, reporting performance to senior sta...