VP, Loyalty Operations & Customer Experience

Aldar is seeking a VP of Customer Operations for its Darna loyalty program to own and scale the end-to-end operations strategy across all touchpoints, ensuring a high-quality member experience. The role focuses on service delivery models, loyalty systems operations, partner enablement, and regulatory compliance as the program grows.

The candidate will drive continuous improvement, establish SLAs and KPIs, manage vendor ecosystems, and lead high-performing teams to optimize onboarding, earning,