VP, CUSTOMER EXPERIENCE AND INSIGHT
HSBC • Singapore, SG • Posted June 22, 2026
About the Role
VP, CUSTOMER EXPERIENCE AND INSIGHT
Location:
Singapore, 01, SG, 117439
Brand: HSBC
Area of Interest:
Closing Date:
Date: 18 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**In this role you will:**
+ Lead a future-ready Customer Experience strategy for IWPB, by embedding a client-centric culture and using NPS/data insights to deliver delightful experiences across all journeys and touchpoints.
+ Own and drive the Net Promoter System, partnering with stakeholders to identify root causes and redesign customer journeys using insights (including complaints) to improve NPS, sat...
Location:
Singapore, 01, SG, 117439
Brand: HSBC
Area of Interest:
Closing Date:
Date: 18 Jun 2026
**Job description**
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
**In this role you will:**
+ Lead a future-ready Customer Experience strategy for IWPB, by embedding a client-centric culture and using NPS/data insights to deliver delightful experiences across all journeys and touchpoints.
+ Own and drive the Net Promoter System, partnering with stakeholders to identify root causes and redesign customer journeys using insights (including complaints) to improve NPS, sat...