VP, Client Service

Global Payment Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognized by the industry’s most prominent publications and associations with numerous global, regional and country awards.

People responsibility: N Report to: SVP and Head of Client Service and Account Management

Role Purpose:
To deliver high quality ongoing client service for corporate clients. To manage the provision of client service support to high-valued liquidity and cash management clients.

Job Content:
1. Accountable for delivering Client Service Excellence globally and effectively managing any risks and issues.
2. Identify cross-sell opportunities and effectively manage the delivery against client promises.
3. Resolve clien...