Voice Support in Network Operations

<p><b><u>Job Description</u></b></p> <ul> <li>VoIP contact center collaboration systems mobility team leadership team members in AMER, EMEA, APAC</li> <li>ServiceNow oversight for Telecommunications and Unified Communications teams. <ul style="list-style-type:circle"> <li>SLA adherence</li> <li>Issues Problems Requests Changes continuity quality</li> </ul> </li> <li>Vendor management- <ul style="list-style-type:circle"> <li>Voice/PSTN : AT&T (some Tollfree numbers), Zoom Phone (global)</li> <li>Mobility (AT&T, Verizon, T-Mobile)</li> <li>ChoiceTel (telecom, contact center, expense management partner)</li> </ul> </li> <li>Contract and invoice review, reconciliation- <ul style="list-style-type:circle"> <li>Most are business owned or network team invoices now Remaining tele...