Voice and Accent Training Specialist (Travel Account)

Qualifications:

• Must be amenable to work 100% onsite in WNS Bridgetowne Site.
• Must be open to shifting schedule
• Must have at least one (1) year of experience in Voice and Accent training
• Must have previous experience in a travel account

Job Description:

• Drive V and A and floor support training teams for on time and quality delivery
• To impart training on soft skill voice and accent communication skills to the new hire and enable them to perform their job effectively and efficiently
• Drive and improve Spoken and Written English Communication voice Chat Email and Floor Support for on time and quality delivery Conduct TNI and TNA to program the modules as per the process needs New Hire Training on Spoken and Written Communication Customer Service and Cultural Alignment for Pre Process batches Conduct TNA through NPS CSAT
• Quality analysis conduct ...