Visitor Experience Intern

VICTORY HILL EXHIBITIONS PTE. LTD. • singapore, singapore • Posted July 09, 2026

About the Role

            Key Responsibilities  Analyse customer feedback from reviews, surveys, social media, and other channels. 
Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience. 
Identify recurring issues, trends, and opportunities for improvement. 
Prepare reports and present insights with actionable recommendations. 
Work closely with Marketing and Operations teams to support visitor experience improvements. 
Review the visitor journey across digital platforms, including the website, social media, and booking process. 
Identify UX/UI gaps and friction points that may affect user experience and ticket conversions. 
Recommend improvements to website design, content structure, and booking flow. 
Suggest ways to improve ticket sales conversion through better customer journeys and user experience. 
Monitor key metrics such as customer sentiment, ratings, engagement, and conversio...
        