UX Servicedesk XMO

Envision Employment Solutions is currently looking for UX Servicedesk XMO for one of our partners, a leader in the Consulting & Technology Services!

Objective:

The UX SD (Service Desk) role within the Experience Management Office (XMO) is responsible for understanding end user experience across Service Desk and digital support channels. The role focuses on identifying pain points, analyzing user behavior, and translating qualitative and quantitative insights into experience improvement initiatives.

Responsibilities:

• Conduct UX and employee experience research related to Service Desk and support channels
• Analyze user journeys, touchpoints, and interactions across Service Desk processes
• Perform qualitative and quantitative research (interviews, surveys, focus groups, usability tests)
• Create and maintain personas to...