UX Researcher

Your team

The Product Design team at The Times is a dedicated group of around twelve professionals working across reading experiences, subscriber journeys, and daily newsroom tools. We operate close to the newsroom, collaborating directly with editorial, product, engineering, and data teams to design trusted digital experiences for millions of readers.

Your role

We are looking for a hands‑on UX Researcher to support the work behind everything we build on the customer side of The Times: subscription journeys, retention, commercial moments, and the verticals readers stay for after the news.

You will be the second researcher in the team, partnering with our senior researcher who covers the content tribe. Together you run the research practice. You will focus on customer: running your own studies end to end, synthesising what you learn, and making sure it changes what gets built.

This is a hands‑on role for a confident mid‑level researcher....