UX Researcher and Service Designer

Responsibilities

• Plan and conduct qualitative and quantitative user research to understand user needs, behaviours, and pain points.
• Translate research findings into actionable insights and recommendations for stakeholders.
• Create customer journey maps, service blueprints, personas, empathy maps, and other UX artefacts.
• Facilitate workshops and co-creation sessions with business stakeholders and project teams.
• Conduct usability testing and synthesise findings to improve digital products and services.
• Work closely with product owners, business users, designers, and developers throughout the design lifecycle.
• Develop wireframes, low- to high-fidelity prototypes, and design concepts using Figma.
• Support service improvement initiatives by identifying opportunities to enhance user experience across digital touchpoints.
• Ensure UX deliverables align with Singapore Government digital design...