UT Technician L2

Job Purpose

As a UT Technician L2 on the team, you will be a self-directed, established team member who delivers reliably across both tickets and projects, from regional to global scope. You are expected to take ownership of medium-sized initiatives, and have an impact on UT by helping deliver UT-wide projects. You will also play a key role in training and mentoring other technicians, maintaining documentation standards, and driving process improvements across our identity and access management domain.
 

Key Responsibilities:
 

Access Management & Complex Issue Resolution

• Handle support tickets in our Jira queue, including access requests, manual provisioning, and access troubleshooting, with the ability to independently resolve complex and non-routine issues

• Act as the go-to resource for IAM issue resolution across platforms such as Okta, SailPoi...