USRN Care Manager

Company 322 - John Hancock Administrative Services • Lapu-Lapu City, Central Visayas • Posted July 08, 2026

About the Role

Position Responsibilities: 

  • Assess clinical needs and determine initial eligibility for long-term care benefits using clinical evidence and established guidelines.
  • Review onsite/virtual assessments, functional and cognitive screening results, and supporting documentation to make benefit eligibility decisions.
  • Monitor ongoing claims, particularly those with high-risk activity, and conduct clinical follow-ups in accordance with current protocols.
  • Collaborate with senior care management and cross-functional teams to ensure accurate claim decisions and provide excellent customer service.
  • Maintain up-to-date knowledge of clinical protocols and guidelines by completing required training programs.
  • Participate in regular meetings, one-on-ones, and other team activities to support operational goals and continuous improvement.
  • Required Qualifications: 

  • Active Philippine Registered Nurse (PHRN) and US Registered Nurse (...