user support technician

Job Details

• Location: Nelson, BC V1L 4E3
• Work location: Hybrid
• Salary: $50,000 to $65,000 annually (to be negotiated) / 37.5 hours per week
• Terms of employment: Permanent, Full time
• Education: College, CEGEP or other non‑university certificate or diploma from a program of 1‑2 years

Experience

3 years to less than 5 years

Hybrid Work

Work must be completed both in person and remotely.

Responsibilities

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide customer serv...