User Service Team Lead

Contract length: 6 months with extension

Start: ASAP

We are looking for an experienced IT Support Team Lead to lead an Employee Tech - User Service team based in Toronto, Canada.

The User Services team is part of a global Employee Tech organisation, responsible for delivering world‑class IT support and ensuring a seamless digital workplace experience for all employees (over 2,400) across 24 offices worldwide. The team provides Level 1 and Level 2 support for all internal IT topics – from identity, access, and account management to hardware, software, collaboration tools, and more. It also manages onboarding and offboarding, supports company events, and oversees office infrastructure. With support engineers located across Europe and Canada, the team operates across multiple time zones to offer consistent, high‑quality support. It plays a crucial role in maintaining employee productivity, driving automation and process excellence, and shaping the overall emp...