Unit Head, Bad Debt Recovery

Hong Leong Bank Berhad • Petaling Jaya, Selangor • Posted July 11, 2026

About the Role

If you are looking to excel and make a difference, take a closer look at us…

This position plays a key leadership role in driving process excellence, digital transformation and talent development within the collections function, ensuring the department delivers sustainable results aligned with organizational objectives.

Key Areas of Accountability:

  • Directly report to the Head, Consumer Collections.
  • Lead and manage the BDR portfolio to achieve targeted performance outcomes.
  • Formulate and implement collection strategies to optimize recovery, delinquency control and cost efficiency.
  • Oversee portfolio performance against budgeted delinquency, impairment, net BDR and OPEX targets.
  • Drive digitalization and automation initiatives to enhance operational efficiency and effectiveness.
  • Ensure full compliance with Bank Negara Malaysia (BNM) guidelines, internal policies and audit requirements.
  • Develop, coach, and r...