UKI Business Consulting - Digital Op Model/Process Improvement and Business Analyst, SC

EY • Dublin 1, Dublin • Posted June 20, 2026

About the Role

The opportunity

This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.

Your key responsibilities

  • You’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.

  • You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.

  • You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.

    • Skills and attributes for success

  • You’re analytical, detail-oriented, and a strong communicato...