Travel Reservation Specialist
Telesys BPO • manila, national capital region • Posted June 07, 2026
About the Role
Key Responsibilities:
Handle inbound customer inquiries via phone, chat, or email
Assist customers with flight bookings, hotel reservations, changes, and cancellations
Provide accurate information on fares, schedules, travel policies, and promotions
Resolve customer concerns professionally and efficiently
Document interactions and transactions accurately in the system
Meet quality, customer satisfaction, and productivity metrics
Handle inbound customer inquiries via phone, chat, or email
Assist customers with flight bookings, hotel reservations, changes, and cancellations
Provide accurate information on fares, schedules, travel policies, and promotions
Resolve customer concerns professionally and efficiently
Document interactions and transactions accurately in the system
Meet quality, customer satisfaction, and productivity metrics