Training Specialist Trilingual (Bogotá)

Purpose: The Training Specialist for the Collections unit is responsible for supporting resource management and overseeing training initiatives, ensuring alignment with IB's collections strategy and the bank's established policies.

Accountabilities

• Act as a champion of a customer‑centric culture, strengthening client relationships and leveraging the Bank's enterprise‑wide relationships, systems, and knowledge.
• Lead role‑specific, general, and mandatory training programs within the Collections Center.
• Review training materials, coordinate training activities as required, and ensure their effective execution.
• Work closely with the Collections Model Design team to ensure appropriate training is delivered to staff on new initiatives, processes, and strategies.
• Conduct follow‑ups, prepare reports, and maintain up‑to‑date training records for all staff.
• Ensure consistent and performance‑driven training aligned with busin...