Training & Quality Associate Director

• Must be a seasoned leader in the BPO industry, with experience handling scale.
• Experience in supporting multiple programs an advantage.
• Must be experienced in handling large complex teams.
• Strong analytics skills is a plus.
• Critical Thinking, Stakeholder Management, Business Acumen

Job Description Summary

• Single point of contact for Clients as well as Concentrix leaders for Training
• Driving execution and consistency in Concentrix Training Framework
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performance
• Client Engagement through Workshops
• Responsible for Training VOC

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills...