Trainer & Quality Assurance Specialist (Call Centre)
The Brick • Edmonton, AB • Posted July 06, 2026
About the Role
Is this job for you?
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.
The Trainer and Quality Assurance (QA) Specialist is responsible for improving agent performance and ensuring consistent, high-quality customer interactions in a call center environment. This role delivers training, evaluates calls, provides assessments to the supervisor, and drives continuous improvement in customer experience, compliance, and operational efficiency along with working as an inbound call center agent themselves
Responsibilities
Training & Development:
+ Conduct new hire onboarding...
Do you believe in putting the customer first?
Do you love to solve problems and create solutions?
Do you have an exceptional attention to detail?
Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.
The Trainer and Quality Assurance (QA) Specialist is responsible for improving agent performance and ensuring consistent, high-quality customer interactions in a call center environment. This role delivers training, evaluates calls, provides assessments to the supervisor, and drives continuous improvement in customer experience, compliance, and operational efficiency along with working as an inbound call center agent themselves
Responsibilities
Training & Development:
+ Conduct new hire onboarding...